Vol. XXVII · No. 6
Friday · June 12, 2026
Correspondence

Write to us about the problem.

We keep no contact form, and we are in no hurry to be reached by one. A letter, by post or by mail, that describes the difficulty in plain words will always reach us faster than a field marked "subject."
I.

How to reach the practice.

By correspondence

practice@silverlake-software.com

The surest way to begin. A partner reads every letter that arrives, and we reply within the week, in writing, and to the point.

By post · The office

312 W. Gilman Street
Madison, WI 53703

We have kept the same address for the better part of three decades. Visitors are welcome by arrangement; bring the binder.

Office hours · Central Time

Monday, Friday
09:00 to 17:00 CT

The telephone is answered by a person during these hours. We are closed on observed federal holidays.

II.

A word before you write.

Write to us about the problem, not the technology.

Tell us what document you need produced, what auditor you need to satisfy, what claim you need to settle. We will work out the technology between ourselves; that part is our trade, not your burden.

You need not know what to ask for. It is enough to describe, plainly, what is going wrong and what you wish were true instead.

We will reply within the week, in writing. If the difficulty warrants it, one of the partners and an associate will arrange to spend two days on site, reading the binder, watching the work, and leaving you with a brief, signed memo of what we propose to do, and what we propose not to do.

There is no charge for the first letter, nor for our honest opinion of whether we are the right firm for the work.

Describe the difficulty in plain words. The technology is our burden, not yours. From the firm's standing memo